Provider Relations Specialist 

A specialist who has the drive and initiative to support the development and maintenance of a strong provider relations program that aligns with the business objectives of Espyr. The specialist is responsible for building relationships with providers in order to provide an excellent client experience to our clients.  The specialist is responsible for working within standard operating procedures and systems to support the workflow of the department.

The Primary Duties and Responsibilities:

  • Overall responsibility for carrying out a variety of the day to day tasks within the department including but not limited to:
  • Manage communication with providers via the network provider phone line, provider relations email and chat.
  • Ensure provider coverage nationally is maintained for our Intake Specialist when referring our clients; which can include assisting with recruitment or adhocs.
  • Respond to provider queries, monitor key processes, respond to provider feedbacks, and reports information regularly to the Provider Relations Manager.
  • The position must communicate professionally and effectively with our Provider network as the key representative of Espyr.
  • Assist with routine re-credentialing of providers to verify active license and malpractice insurance and other tasks which may involve data entry.

Requirements:

  • 2 – 3 years administrative experience preferably in healthcare or behavioral health
  • Familiar with contemporary behavioral health practice
  • A Bachelor’s Degree or equivalent education
  • Must be highly proficient in Word, Excel, and PowerPoint
  • Excellent customer service skills-listening, dealing with difficult customers
  • Excellent teamwork and ability to work independently
  • Able to deal with ambiguity and is flexible to departments requests
  • Must be detail-oriented and organized
  • Critical thinker

*Proof of COVID-19 vaccination required prior to employment, except in case of approved exception

We empower our clients and employees to reach their full potential.

If you are interested in working at Espyr, please send your resume to fullpotential@espyr.com.

Email Espyr