When it comes to employee benefits, your thoughts and actions probably turn to the costs of providing healthcare benefits to your workforce. Healthcare benefits are a big-ticket item, and you keep your focus on big ticket items. You know that healthcare benefit purchases have enormous cost implications for the business. And that costs seem to go up every year despite your creativity. You understand that your fiduciary responsibility to your board (or the C-Suite) is to manage costs as best as you can while still remaining competitive with your peers in terms of employee benefit offerings. However, what frequently gets overlooked in this process is the needed dialogue between managers and employees about mental health. That dialogue in many cases is, in fact, a non-dialogue.
The Impact of Mental Health Non-Dialogue
My contention is that too often you may be overlooking benefits that are equally meaningful to your workforce but ironically are usually much less costly. Benefits that support employee wellbeing. Benefits that touch on the uncomfortable topic of mental health, uncomfortable because of the sensitivity and highly personal nature of mental health. For many, mental health is still a taboo topic, a subject that many managers view as risky, awkward and “not for the workplace.”
Adding to this non-dialogue is employee reluctance to mention mental health issues in the workplace. They are afraid, and reasonably so. Surveys show that most employees (read YOUR EMPLOYEES) are hesitant to discuss mental health issues they may be encountering. They fear job or career repercussions for doing so. Some might confide in a trusted supervisor or co-worker. A handful may feel more comfortable speaking with Human Resources. Many will say nothing.
Non-Dialogue About Mental Health is Not Helpful to Employees or Business
Studies conducted prior to the pandemic show that about one-in-five adults have a diagnosable mental health or substance misuse issue in any given year. Anxiety and depressive disorders are most common. The COVID-19 pandemic has only amplified these real-life concerns and made it even more difficult for those who were already managing these illnesses well in pre-pandemic times.
Many others experience physical ailments that are stress-generated or exacerbated by stress: stress from work, from caregiving, economic stress, stress from parenting in a pandemic, stress from a dysfunctional personal relationship, stress from losing a loved one to COVID-19, stress from being restricted from normal stress-relieving activities due to the pandemic and stress from continuing to work vital jobs that must be done in person and not remotely. This latter reference is especially true for jobs in healthcare, law enforcement and transportation, among others. It’s not unusual for these mental health issues to develop into outcomes such as chronic headaches, sleep disturbances, and overeating that leads to obesity and its many negative and costly health outcomes. (See my blog Hungry for Normality.)
Meanwhile, suicide which is the worst outcome of an untreated mental health issue, is at epidemic levels in the U.S. It is the second leading cause of death of young people. Yes, the ones that are so transparent in social media and who probably make up the largest age cohort in your workforce. The point is this non-dialogue is not helpful to your employees or to your business.
Non-Dialogue About Mental Health Impacts Business’ Profitability
Don’t take it just form me. When not focused on managing the pandemic, the U.S. Centers for Disease Control and Prevention (CDC) has for years been reminding America that mental health impacts business’ profitability – because it impacts people. People who – because of mental health issues – are not being productive, are not managing client or customer relations, are not getting along with co-workers or supervisors, or are simply absent from work too often or are present but are poorly engaged. The CDC, the U.S. Surgeon General, and a host of scholars and clinicians have been reporting all this for decades, but the non-dialogue continues in many workplaces.
Leading a Helpful Dialogue About Mental Health
Dialogue creates a supportive environment that fosters awareness, education, early assistance, and evidence-based treatment for those in need. Leading a helpful dialogue may be easier that you think. Here are three steps:
- The first step is by far the hardest step. Honestly examine your own attitudes about mental health. Don’t fret too much about this one though. I know you understand that the first steps in any process are often the hardest. Be very honest in your self-examination. Confide in a trusted advisor. One who will give you objective feedback. Understand that we all have biases and prejudices and the ones we don’t acknowledge are the most harmful – especially when we are in positions of leadership. Ask yourself – do you really equate mental wellbeing with physical wellbeing? Do you view mental health or substance abuse issues as signs of personal weakness? Ask what example your leadership is setting.
- Examine the assistance programs you offer to your employees. Do you act and communicate as if the services are an insurance policy? Are they buried in some benefit information, passively awaiting distressed people to search and find and then use them? Just how aware of these services are your employees? When did you last examine how awareness of your assistance programs is being created? When did you last focus on this during a town hall meeting? Do you and your managers consistently engage and partner with your assistance programs to actively support your workforce’ wellbeing? Can your employees easily access a professional counselor (not a screening service) 24/7? Remember, these programs must be available and accessible not just during a personal crisis but whenever the employee has the energy and motivation to ask for help. Have you visited with your assistance programs lately to understand what new pandemic-related innovations they have to assist employees – like access to counselors via secure video, innovative apps, website resources, and subject matter expert led webinars?
- Ask yourself, are you leading an organizational culture that creates dialogues within teams and between managers and employees about the importance of mental health and wellbeing of every employee? Now, I realize how busy you are, the importance decisions you make every day. And of course, I realize that you too are not in any way immune to any of the stressors I mentioned above. I know that you now realize that you are either leading the dialogue or leading the unproductive non-dialogue on the wellbeing of your employees. I know you will make the right choice for yourself, your employees, and your business.
About the Author
Norman Winegar, LCSW, CEAP, NCAC II is the Chief Clinical Officer at Espyr. For over 30 years, Norman has practiced in mental health, substance misuse, and EAP settings. He has also worked in leadership positions in both public and private sector behavioral health organizations. An author of four books, he is frequently called on for presentations and as a panelist to share his expertise and experience as a mental health professional.
For over 30 years Espyr, has provided innovative mental health solutions to organizations operating under some of the most challenging conditions. Espyr’s portfolio of customized counseling, coaching and consulting solutions help people and organizations achieve their full potential by providing mental health support and driving positive behavioral change. For more information on how Espyr can help your organization, call Espyr at 888-570-3479 or click here.
US Centers for Disease Control and Prevention
What to know about Mental Health in the Workplace?