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So far Paul Golden has created 27 blog entries.

Espyr® Latest NPS Score Puts It In World Class Customer Service Category

Espyr is excited to announce it achieved a new high in Net Promoter®Score (NPS) in its 2018 customer satisfaction study. Espyr's Net Promoter Score of 77 puts it in lofty company with brands widely admired for customer service excellence – brands such as USAA, Costco, Ritz Carlton and Nordstrom.   All of these legendary customer service [...]

By | December 4th, 2018|Customer Satisfaction|Comments Off on Espyr® Latest NPS Score Puts It In World Class Customer Service Category

The Surging Suicide Rate; What Should Employers Do?

Today’s news headlines that life expectancy for Americans fell for the second time in the past 3 years painted a disturbing picture of life in America.   The primary reasons for the decline? Increasing deaths from opioid abuse and suicide. The suicide rate in America is up 33% in less than 20 years. Suicide is now [...]

By | November 29th, 2018|Behavioral Health, Depression, Suicide|Comments Off on The Surging Suicide Rate; What Should Employers Do?

How To Manage Rising Employee Anxiety and Depression

A multitude of recent studies tell us that anxiety and depression are markedly higher now than in earlier eras. For employers, the most common tool provided to employees suffering from anxiety, depression and other mental health issues is the Employee Assistance Program (EAP). EAPs have become almost universal in mid sized or larger American companies. [...]

By | November 27th, 2018|EAP Utilization|Comments Off on How To Manage Rising Employee Anxiety and Depression

Can Limiting Social Media To 10 Minutes Per Day Improve Your Mental Health?

Social media. Is it bad for you or good for you? That is a question actively debated by psychologists, mental health advocates, parents, teachers, and even those in Silicon Valley. Certainly social media has profoundly changed the way people communicate and how they interact with others. Numerous studies have reported that those heavily engaged in [...]

By | November 15th, 2018|social media|Comments Off on Can Limiting Social Media To 10 Minutes Per Day Improve Your Mental Health?

What Every HR Manager Needs to Know About the Impact of Marijuana Legalization

With the conclusion of the 2018 midterm elections, Michigan became the 10th state (including District of Columbia) to legalize the recreational use of marijuana. In addition, voters in Utah and Missouri approved marijuana legalization for medical use, bringing the total number of states where medical use is legal to 33. Social acceptance of marijuana legalization [...]

By | November 14th, 2018|Behavioral Health, Substance Abuse, Uncategorized|Comments Off on What Every HR Manager Needs to Know About the Impact of Marijuana Legalization

Dying For Help: Addressing Mental Health Stigma In The Workplace

Polished.  Buttoned up.  Accomplished.  Funny.   This was how Sally Saba, MD was described. And on March 5, 2017 she attempted to take her own life. So it was only natural that the filled auditorium was hushed when Dr. Saba, Vice President of Operations, Performance and Compliance in Diversity and Inclusion at Kaiser Permanente Health Plan [...]

By | October 31st, 2018|Behavioral Health, Suicide, Uncategorized|Comments Off on Dying For Help: Addressing Mental Health Stigma In The Workplace

The Cost of Sexual Harassment and Assault

From charges against Harvey Weinstein, to the #MeToo movement, to the contentious confirmation of Supreme Court Justice Brett Kavanaugh, sexual abuse and harassment have become – finally – elevated issues in our society. While these events have led some workplaces to make changes to address sexual harassment through policies and victim support, it’s not yet [...]

By | October 10th, 2018|Sexual assault, Sexual Harassment|Comments Off on The Cost of Sexual Harassment and Assault

Espyr Chief Clinical Officer Norman Winegar to Speak on Mental Health Panel

Depression and other mental health issues are more common than most of us would think.  40 million Americans live with depression, and 1 in 5 Americans is diagnosed with a mental health issue in a given year. Unfortunately, those who suffer from mental health issues often refrain from getting the help they need due to the [...]

By | October 8th, 2018|Behavioral Health, Health and Wellness|Comments Off on Espyr Chief Clinical Officer Norman Winegar to Speak on Mental Health Panel

Workplace Drug Use: Think It’s Not A Problem For You?

If today’s employers are finding that employee engagement is especially low, it may be because some of their employees are high. A new study released this summer by Quest Diagnostics, a provider of diagnostic information services, reveals that workplace drug use is the highest it’s been in more than a decade. While prescription opioid rates have [...]

By | September 24th, 2018|Behavioral Health, Coaching, EAPs, Substance Abuse|Comments Off on Workplace Drug Use: Think It’s Not A Problem For You?

College Students In Crisis. What You Need To Know Now.

There’s a mental health crisis spreading across our colleges and universities. If you’re a parent of a college-aged child – or an aunt, uncle or grandparent – you should be very concerned.  If you’re a college administrator, college student mental health issues shouldn't be coming as a surprise to you. The Disturbing Facts It’s time [...]

By | September 13th, 2018|Behavioral Health, Parenting, SAPs|Comments Off on College Students In Crisis. What You Need To Know Now.