Espyr is excited to announce it achieved a new high in Net Promoter®Score (NPS) in its 2018 customer satisfaction study. Espyr's Net Promoter Score of 77 puts it in lofty company with brands widely admired for customer service excellence – brands such as USAA, Costco, Ritz Carlton and Nordstrom. All of these legendary customer service [...]
Today’s news headlines that life expectancy for Americans fell for the second time in the past 3 years painted a disturbing picture of life in America. The primary reasons for the decline? Increasing deaths from opioid abuse and suicide. The suicide rate in America is up 33% in less than 20 years. Suicide is now [...]
A multitude of recent studies tell us that anxiety and depression are markedly higher now than in earlier eras. For employers, the most common tool provided to employees suffering from anxiety, depression and other mental health issues is the Employee Assistance Program (EAP). EAPs have become almost universal in mid sized or larger American companies. [...]
Social media. Is it bad for you or good for you? That is a question actively debated by psychologists, mental health advocates, parents, teachers, and even those in Silicon Valley. Certainly social media has profoundly changed the way people communicate and how they interact with others. Numerous studies have reported that those heavily engaged in [...]
With the conclusion of the 2018 midterm elections, Michigan became the 10th state (including District of Columbia) to legalize the recreational use of marijuana. In addition, voters in Utah and Missouri approved marijuana legalization for medical use, bringing the total number of states where medical use is legal to 33. Social acceptance of marijuana legalization [...]
Polished. Buttoned up. Accomplished. Funny. This was how Sally Saba, MD was described. And on March 5, 2017 she attempted to take her own life. So it was only natural that the filled auditorium was hushed when Dr. Saba, Vice President of Operations, Performance and Compliance in Diversity and Inclusion at Kaiser Permanente Health Plan [...]
From charges against Harvey Weinstein, to the #MeToo movement, to the contentious confirmation of Supreme Court Justice Brett Kavanaugh, sexual abuse and harassment have become – finally – elevated issues in our society. While these events have led some workplaces to make changes to address sexual harassment through policies and victim support, it’s not yet [...]
Depression and other mental health issues are more common than most of us would think. 40 million Americans live with depression, and 1 in 5 Americans is diagnosed with a mental health issue in a given year. Unfortunately, those who suffer from mental health issues often refrain from getting the help they need due to the [...]
If today’s employers are finding that employee engagement is especially low, it may be because some of their employees are high. A new study released this summer by Quest Diagnostics, a provider of diagnostic information services, reveals that workplace drug use is the highest it’s been in more than a decade. While prescription opioid rates have [...]
There’s a mental health crisis spreading across our colleges and universities. If you’re a parent of a college-aged child – or an aunt, uncle or grandparent – you should be very concerned. If you’re a college administrator, college student mental health issues shouldn't be coming as a surprise to you. The Disturbing Facts It’s time [...]